May 19, 2021
When running your own business, it’s a guarantee that you’re going to get cancellations and negative feedback. Unfortunately, you can’t please all of the people all of the time, and some of those people are only more than willing to let you know how much they didn’t like your product, your service, or whatever might be on their mind at that moment. Managing these kinds of customer service issues can get inside your brain and make you doubt yourself and your business, sapping away the mental energy that you need to run your business successfully.
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Managing Cancellations and Negative Feedback
As Business owners, it’s up to us to deal with things like cancellations and negative feedback professionally as well as take care of ourselves and our mental well-being. Here are some tips to managing negative feedback and protecting your energy to keep you positive:
Cancellations and negative feedback are a fact of life as a business owner, but they don’t need to be something that you dread getting. They always feel like there are more than there actually are, so keep focused on your growth, because that’s what’s going to make you successful. The reality is that if you are professional in your responses and positive in your outlook, there might be a good chance that those people might be return customers in the end.
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